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Service and Commissioning Contracts FAQs
Why should I service my system?
Regular servicing prevents costly repairs by catching issues early and ensures your system runs efficiently. Staying on top of maintenance keeps you legally compliant, avoids fines, and provides peace of mind with dedicated support.
What products do you offer service and maintenance plans for?
Our expert service engineers specialise in servicing and maintaining a wide range of products, including domestic and commercial wastewater, separators, pump stations, hot water cylinders and rainwater harvesting systems.
Additionally, we offer tank emptying and desludging as well as comprehensive facilities management services.
I don’t have a service plan, can I arrange a service visit?
Yes, we are able to arrange one off service visits from our engineers, however we do recommend that your purchase a service plan, which could save you money in call out fees and repairs.
My system is not working. What should I do?
We recommend booking an engineer’s visit as soon as possible. Our expert engineer’s will assess the issue, carry out necessary repairs and ensure your system is back to its optimal performance. Acting quickly can help prevent further costly damage.
IE: Click here to book an engineer’s visit.
How often should my system be serviced?
While the recommended service interval depends on your specific product and model, most systems benefit from annual servicing. For tailored advice and to ensure your system is performing at its best, contact our team by clicking here.
IE: Click here to book an engineer’s visit.
Where can I purchase parts for my wastewater/surface water system?
The Parts & Accessories category of this website stocks all parts and spares for our systems which can be purchased online
What should I do if I’ve moved into a property with a Kingspan product?
If you’ve moved into a property with a Kingspan product, it’s important to ensure that the product continues to be maintained properly. Kingspan offers a seamless process for new homeowners to take over the existing service contract without any gap in coverage. Get in touch with our team today to continue service coverage.
I have recently moved into a home with a Klargester system installed, how do I check the service records?
The Kingspan Service team are here to help you ensure your Klargester systems continues to run optimally throughout its lifespan. This includes keeping a record of service visits and work carried out on your system. If you have recently moved into a home where we have been maintaining the Klargester system simply contact the team and we’ll be able to provide you with a copy of the service records.
How do I get in touch with the Kingspan Service Team?
The Service team can be contact by phone on 0818 543 500 or email via helpingyou@kingspan.com between 8.30 am – 5pm Monday to Thurday and 8:30am - 4pm Friday.
How can I register my product warranty?
To register the guarantee for your Kingspan Klargester wastewater management system, click here.