Customer Information
As a leading online storage tank supplier, we are committed to providing the highest levels of customer service and responsiveness.
Here you’ll find information about how we manage online payments, shipping and delivery, order cancellation, complaints and our commitment to protecting your privacy and security.
Why choose a tank from tanks.ie?
- tanks.ie only supplies quality products from approved manufacturers.
- All prices are competitive.
- All products are covered by the manufacturer's warranty.
- No hidden extra charges – the price you see is the price you pay.
- Delivery to all parts of mainland Republic of Ireland is included in the purchase price.(Please enquire for offshore delivery rates.)
- Secure online purchasing and invoicing.
- Technical support provided.
CREDIT CARD PAYMENT
tanks.ie accepts Visa, Mastercard and Laser Card Payments.
Your card will be charged at the time you place an order.
We only accept card information via our secure website and therefore cannot accept credit card information by any other means.
All Credit Card transactions are completed and verified on behalf of tanks.ie by Adyen.
CURRENCY
All products invoiced in Euro (€) and all invoices show appropriate Value Added Tax rates.
A V.A.T. receipt will automatically be sent to the e-mail address specified in your online order.
CHEQUE PAYMENTS
We are happy to accept payment by cheque.
Please print off a copy of the product(s) you wish to order. Write your name, address and contact telephone number on the back of the page, enclose your signed cheque made payable to Kingspan Water & Energy Ltd and post to:
tanks.ie
Dundalk Road
Carrickmacross
Co. Monaghan A81 VW92
Once funds have cleared into our account, your order will be released. For your own security and peace of mind, we recommend that all cheques are sent only by registered mail.
SHIPPING AND DELIVERY
All prices stated on tanks.ie include delivery to any address on mainland Republic of Ireland.
Please provide your daytime contact 'phone number for our delivery driver.
All standard items will normally be delivered within 7 to 10 working days from date of order, unless otherwise advised.
In the event that an item is unavailable, it will be placed on ‘back order’ and delivered when it becomes available. You can choose to delete any ‘back order’ item(s) from your order, up to point of despatch.
Smaller items (including most accessories and consumables) will normally be despatched by courier. Larger items (including all storage tanks) will normally be delivered by carrier.
Please note that for all items delivered by carrier, normally a truck + 40ft trailer, it is the customer’s responsibility to ensure adequate vehicular access and the provision of suitable offloading equipment, where required.
INSTALLATION
All products sold by tanks.ie must be installed in accordance with prevailing statutory requirements by a competent person and in accordance with manufacturer’s installation and maintenance instructions.
Additionally, all oil tanks and accessories must be installed and maintained in accordance with the requirements of The Oil Firing Technical Association (OFTEC).
Where required, all electrical connections must be undertaken and periodically inspected by a qualified electrician.
We strongly recommend that you do not make arrangements for the installation of any products, until you have received your order.tanks.ie will not be responsible for any delayed installation charges incurred as a result of late product delivery.
ORDER CANCELLATION
In accordance with Irish and European Union consumer laws, you have seven days after receipt of order to cancel the order in its entirety or any part thereof, providing the goods are in a re-saleable condition. Should you wish to cancel any order, you must first contact tanks.ie for a ‘Returns Authorisation Number’.
Please call 051 351325 or e-mail sales@tanks.ie
After the Returns Authorisation Number has been issued, we will make arrangements with you for the goods to be returned. If you wish tanks.ie to arrange the collection of the goods, please note that a carriage and administration charge will apply, which will not exceed 35% of the gross value of the goods.
Upon return of the cancelled goods to tanks.ie and verification that they are in a re-saleable condition, we will refund the value of the goods, less any collection and administration charges, within 28 days.
DEFECTIVE PRODUCTS
If you believe that products you have purchased from tanks.ie are defective, please report this immediately to tanks.ie by e-mail sales@tanks.ie or call 051 351325.
If they are within the manufacturer’s guarantee period, we will arrange with the manufacturer to replace or repair the goods at the manufacturer’s discretion and consistent with their guarantee.
Where it is necessary to inspect the goods on site and an inspection proves the fault is neither the fault of tanks.ie, nor the product manufacturer, an inspection charge will apply, which will be advised by the manufacturer prior to site inspection.
Please note that where guarantees are available in excess of those required by law, these are provided at the discretion of the product manufacturer and not tanks.ie. Additionally, tanks.ie will not be liable for any claims for consequential damage or loss.
PRIVACY & SECURITY
tanks.ie takes customer privacy and security seriously.
tanks.ie does not disclose customer information to third parties for any activity other than for secure payment processing and verification purposes; and fulfilment / despatch of your order by parties acting on behalf of tanks.ie.
Cookies are used on this shopping site for order tracking and analysis purposes only. No personally identifiable information will be released to any other third parties, without your agreement.
COMPLAINTS
In the unlikely event that you have a complaint, please contact tanks.ie immediately, either by e-mail info@tanks.ie or via the tanks.ie website.
Alternatively, you can write to us at tanks.ie, Dundalk Road, Carrickmacross, Co. Monaghan A81 VW92 or call us on 051-351325
We will endeavour to respond to any complaint within 5 working days of its receipt.
Thank you.